Privacy Policy – Novatech BPO LLC

  1. Information We Collect

    • Personal Information: Name, phone number, email, company details.

    • Usage Data: IP address, browser type, and website interactions.

    • Communication Data: Records of interactions via phone, email, and SMS.

    • Payment Information: Billing details and transactions (if applicable).

  2. How We Use Your Information

    • To provide outsourcing services and manage accounts.

    • To offer customer support and respond to inquiries.

    • To send SMS communications for updates and promotions.

    • To comply with legal obligations and enforce policies.

  3. SMS Communications & Consent

    • By providing your number, you consent to receive service-related and promotional messages.

    • Opt-Out: Reply "STOP" or contact us at (505) 814-1223.

    • No Third-Party Sharing: SMS opt-in data is never shared with third parties for marketing.

  4. Information Sharing & Disclosure

    • We do not sell or rent personal data.

    • We may share data with trusted service providers for operational needs.

    • We comply with legal obligations when required.

  5. Data Security

    • We implement security measures to protect your data, but no system is 100% secure.

  6. Cookies & Tracking

    • Our website may use cookies to enhance user experience. You can manage cookie settings in your browser.

  7. Policy Updates

    • Any changes to this policy will be posted with an updated effective date.

  8. Contact Information